Return Policy

At LuxWish Jewelry, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

Unworn and in its original condition
In the original packaging with all tags attached
Accompanied by proof of purchase (order confirmation or receipt)

The following items are not eligible for return:

Custom or personalized jewelry
Items that have been resized, engraved, or altered
Final sale items

Exchanges

We are happy to exchange items for a different size or style within 14 days of delivery. Please contact us to arrange an exchange before sending your item back.

How to Initiate a Return or Exchange

Email us at hello@luxwishjewelry.com with your order number and reason for return or exchange.
We will respond within 1–2 business days with return instructions and a return shipping address.
Pack your item securely in its original packaging and ship it back to us.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 - 7 business days. Please note that original shipping costs are non-refundable.

A 10% restocking fee will be deducted from all approved refunds to cover handling and processing costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@luxwishjewelry.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us at hello@luxwishjewelry.com — we're happy to help!