Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited and overnight options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over a certain amount. Please check our Shipping Policy for full details.

Do you ship internationally?
We currently ship within the United States. International shipping options may be available — please contact us for more information.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery for items in their original, unworn condition. Please visit our Return Policy page for full details.

Can I exchange my item for a different size?
Absolutely! We're happy to help with size exchanges. Please contact us within 15 days of receiving your order.

How do I initiate a return?
Simply contact us at hello@luxwishjewelry.com with your order number and reason for return, and we'll guide you through the process.

Products & Quality

What materials do you use?
All of our jewelry is crafted from high-quality precious metals including 10K and 14K gold, platinum, and sterling silver, adorned with genuine diamonds and gemstones.

What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in a controlled environment rather than mined from the earth. They have the same physical, chemical, and optical properties as mined diamonds — and are a more sustainable and ethical choice.

How do I find my ring size?
We recommend visiting a local jeweler to get professionally sized. You can also use a ring sizer tool at home. If you're unsure, feel free to contact us for guidance.

Care & Maintenance

How do I care for my jewelry?
Store your jewelry in a cool, dry place away from direct sunlight. Avoid contact with lotions, perfumes, and chemicals. Clean gently with a soft cloth and mild soap when needed.

Contact Us

Still have questions? We're here to help! Reach out to us at hello@luxwishjewelry.com or visit our Contact page.